Shipping policy

Shipping Policy

Processing times

Orders are processed within 1–2 business days.

You will receive a confirmation email once your order has shipped.

Shipping rates

Free shipping on orders over $150.

Standard shipping (for orders under $150): calculated at checkout.

Express shipping: available at an additional cost, calculated at checkout.

Delivery times

Standard delivery: 3–7 business days (depending on location).

Express delivery: 1–3 business days (metro areas only).

Regional and remote areas may take longer.

Delivery locations
We currently ship within Australia only.

Order tracking
You will receive tracking details once your order has been dispatched.

Damaged or lost parcels
If your order arrives damaged or does not arrive within the expected timeframe, please contact us immediately at kathy@lonobeverages.com.au so we can investigate with our courier partner.

Contact
For shipping questions or support, please email kathy@lonobeverages.com.au